Frequently Asked Questions

Old Stone Asset Group is a leading real estate investment platform that enables individuals to invest in carefully selected real estate opportunities through fractional ownership. We provide transparent, secure, and expert-managed investment solutions to help you grow your wealth through real estate.

Fractional real estate investment allows multiple investors to collectively own a property by purchasing shares or units. Each investor owns a portion of the property proportional to their investment, sharing in the property’s appreciation, rental income, and potential tax benefits.

The minimum investment amount varies depending on the specific property and investment opportunity. Generally, our minimum investments start from ₹25,000, making real estate investment accessible to a broader range of investors.

Getting started is simple: 1) Create an account on our platform, 2) Complete the KYC verification process, 3) Browse available investment opportunities, 4) Select a property that matches your investment goals, and 5) Make your investment. Our team is available to guide you through each step.

We provide detailed property information including location, expected returns, property type, and market analysis. Consider your investment goals, risk tolerance, and timeline. Our investment team can also provide personalized recommendations based on your portfolio and objectives.

You’ll need: 1) PAN card, 2) Aadhaar card or other government-issued ID, 3) Bank account details, 4) Address proof, 5) Income proof (for certain investments), and 6) KYC documents as required by regulatory guidelines.

The investment process typically takes 2-5 business days once all documents are submitted and verified. This includes KYC verification, payment processing, and legal documentation completion.

Yes, you can invest in multiple properties to diversify your real estate portfolio. This helps spread risk and potentially increase overall returns. Our platform makes it easy to manage multiple investments from a single dashboard.

Returns vary by property and market conditions. Generally, you can expect: 1) Rental income of 6-12% annually, 2) Capital appreciation over the long term, and 3) Potential tax benefits. All returns are subject to market risks and property performance.

Rental income is typically distributed quarterly, after deducting property management fees, maintenance costs, and other expenses. You’ll receive detailed statements showing income, expenses, and net distributions.

We charge a one-time platform fee of 2-3% on your investment amount and an annual property management fee of 1-2% of the property value. These fees cover platform operations, property management, and investor services.

Returns are calculated based on your ownership percentage in the property. Net rental income (after expenses) is distributed proportionally among all investors. Capital gains are realized when the property is sold, typically after 3-7 years.

Our experienced property management team handles all aspects of property management including tenant relations, maintenance, rent collection, and property upkeep. We work with local property managers and maintenance teams to ensure optimal property performance.

Yes, you can request to visit properties you’ve invested in. We coordinate with property managers to arrange visits during appropriate times, respecting tenant privacy and property operations.

We have established maintenance protocols including regular inspections, preventive maintenance schedules, and responsive repair services. Our property managers monitor property conditions and coordinate with qualified contractors for all maintenance needs.

Major repairs are funded through property reserves or additional capital calls if necessary. All major expenses are communicated to investors in advance, and we ensure repairs are completed by qualified professionals to maintain property value.

Yes, all investments are structured through legally compliant entities with proper documentation. You receive legal ownership documents, and all transactions are recorded and audited. We comply with all applicable securities and real estate regulations.

Real estate investments may offer tax benefits including depreciation deductions and capital gains treatment. However, tax implications vary based on individual circumstances. We recommend consulting with a tax advisor for personalized tax planning advice.

Investment transfers are subject to platform policies and regulatory requirements. Generally, you can transfer your investment to eligible investors after completing necessary documentation and paying applicable transfer fees.

Your investment is held in separate legal entities, protecting your ownership even if the platform ceases operations. We have contingency plans and legal structures in place to ensure continued property management and investor protection.

You can access your investment dashboard by logging into your account on our website or mobile app. The dashboard provides real-time updates on your investments, returns, property performance, and account statements.

You can reach our customer support team through: 1) Email at support@oldstoneasset.com, 2) Phone at +91 9999 999 999, 3) Live chat on our website, or 4) Schedule a call through your dashboard. We’re available Monday-Friday, 9 AM – 6 PM.

Yes, you can update your investment preferences, risk tolerance, and communication preferences through your account settings. Changes to existing investments may be subject to platform policies and legal requirements.

You can update most personal information through your account dashboard. For changes to KYC documents or bank details, you may need to provide additional verification documents to ensure compliance with regulatory requirements.